Operations Executive [Indonesia]
Responsibilities:
- Coordination of customers’ requirements from the portal.
- Assessing and verification of data and pricing.
- Broadcasting trucking jobs to the Haulier’s community.
- Assigning trucking jobs to hauliers based on the best fulfilment capability.
- Achieving high service standards for all trucking jobs from the forwarders, shippers and hauliers.
- Managing customers and Hauliers’ expectations and requirements.
- Basic reporting on the progress of jobs
- Dispute resolution between the hauliers and the customers.
- Reviewing pricing upon job completion for accounts billing.
- Ensuring that inactive users to be connected back on to Haulio platform.
- Secondary roles will be assigned accordingly based on each individual capability.
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Requirements:
- Diploma and above in Maritime Studies/Logistics Management or in a relevant discipline
Minimum 2 to 3 years experience in customer service and operations in the freight forwarding & logistics industry. - Fresh graduates in a relevant discipline are welcome to apply
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
- Strong negotiation skills, with ability follow-through on client contracts
- Able to multitask, prioritize, and manage time efficiently
- Goal-oriented, organized team player
- Self-motivated and self-directed
- Excellent interpersonal relationship skills
- Hands-on experience in Customer Service/Operations and Front-end roles
- Able to work office hours, 5.5 days
To apply for this job email your details to hr@haulio.io
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