Contact Centre Consultant [New Zealand]

 

• Play your part in delivering memorable customer experiences
• Rare opportunity to join our 24/7 Auckland Contact Centre in a permanent, full-time role
• Hybrid working environment

We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are. Creating a supportive workplace is important to us. If we expect our people to realise their potential, it’s only fair we support them in getting there. This is an exciting time to join the business while we review our Global Contact Centre network.

As a permanent full time Consultant in our Auckland Contact Centre, you will be providing excellent customer service by responding to inbound calls, assisting with bookings and managing existing reservations via a multichannel offering. You will assist in looking after the travel needs of over 36 million passengers each year, recognizing our customers as individuals in a way that adds value for both the customer and the business.

What you’ll bring to the role:

• A passion to serve customers with a positive ‘can-do’ attitude
• Customer service experience – preferably in the aviation or travel and tourism industry, and/or in a contact centre environment
• Well-developed problem-solving skills and ability to follow through to resolution
• Excellent oral and written communication skills
• Ability to work both independently and as part of a team
• Self-motivation and resilience
• The flexibility to work a rotational shift roster covering a 24/7 operation

Why Qantas:

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in different directions and destinations.

Qantas offers employee benefits including heavily discounted air travel and exclusive deals on accommodation across the globe, flexible working opportunities, up to 4% Kiwisaver contribution, discounted health insurance, additional leave for working shifts (and more after 5 years’ service), free flu vaccinations and heart and skin health checks; as well as a free and confidential employee assistance program.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process.

Please note: Applications will only be considered for candidates who have the right to work in New Zealand without restriction or sponsorship

Be a part of something special and play your part in the Qantas story – get in touch today.

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