Service Delivery Manager [Poland]

 

At SD Worx Poland, we are focused on building capability and flexibility to meet the growth of the business whilst increasing the profitability across the organisation. We support SD Worx on most of the business areas such as HR, Finance, Marketing, Software Development, Testing, Implementation and Service Delivery. There are numerous opportunities at SD Worx Poland for people with the right blend of skills, experience and character! Are you ready to join us?

What do we have to offer?

• An attractive salary based on your experience and achievement
• Stable employment conditions: permanent contract of employment (after a 3-month probation period)
• Flexible working time and remote work opportunities
• Private medical care (LuxMed)
• Life insurance & Bonus Plan
• Cafeteria system / Multisport Card
• Meal vouchers – Edenred Card
• Financial allowance for remote working
• Free language courses (during your working hours)
• Subsidy for glasses or lenses (500 PLN once every 2 years)
• Integration events
• Learning opportunities: through an individual development plan and professional training
  
• Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Which task can you expect?

You will be responsible for the operational follow- up of accounts within the Polish service organization. You will be the Sigle Point of Contact for all service-related matters for your customer portfolio. You will be discussing and reviewing all payroll deliverables with your clients, initiating service improvements, and monitoring the profitability of your accounts. Your tasks will include:

• Monitoring and following up the relationship and the agreements made with the client
• Managing contracts and monitoring follow-up of the services and invoicing
• Achieving turnover and market targets for your client portfolio
• Maintaining regular contact with clients to identify their challenges and formulate proposals
• Applying the necessary governance model with monthly and quarterly reviews
• Advising clients and communicating with impact, both verbally and in writing
• Monitoring and coordinating efficient implementation in accordance with the agreements made and the SLAs
• Promoting products and services according to the needs of our clients (up to executive level)
• Maintaining good contacts with our partners, subcontractors and the SD Worx countries involved helping the team to acquire knowledge by passing on his/her own expertise to colleagues

What do you have to offer?

• Fluent in Polish and English
• Experience in service management processes & governance
• Experience within an HR/Payroll environment
• Excellent communication skills
• Excellent customer service skills
• Commercially driven, solutions driven approach

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.

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